Privacy Policy

Effective Date: 1/4/2025
Last Updated: 1/4/2025

Soule Media (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (the “Site”). By using the Site, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

a. Information You Provide Directly

  • Contact Forms: When you fill out forms on our website (e.g., Contact Us forms), we collect personal data such as your name, email address, phone number, and any other information you choose to provide.
  • E-commerce Transactions: For purchases made on our Woocommerce store, we collect billing and shipping information, including payment details (processed securely via third-party payment gateways).
  • Account Information: If you create an account on our website, we may collect your name, username, email address, and password.

b. Information Collected Automatically

We use cookies and other tracking technologies to collect information automatically, including:

  • Google Analytics: Data about how you interact with the Site (e.g., pages visited, time spent on pages, device type, browser type, IP address, and location). For more information, visit Google’s Privacy Policy.
  • Microsoft Clarity: We track user interactions such as clicks, scrolls, and session durations to improve user experience. For more information, visit Microsoft’s Privacy Policy.
  • Crisp Chat: When you interact with our chat feature, we may collect your name, email address, and chat transcripts.

c. Cookies and Similar Technologies

We use cookies to:

  • Enhance website performance.
  • Provide personalized content and ads.
  • Analyze user behavior to improve the Site.

You can manage your cookie preferences via your browser settings.

2. How We Use Your Information

We use the information collected to:

  • Provide and improve our services, including e-commerce, photo and video viewing, and contact form management.
  • Communicate with you regarding inquiries, purchases, and support.
  • Personalize your user experience based on your preferences.
  • Analyze website performance and user behavior using tools like Google Analytics and Microsoft Clarity.
  • Ensure website security and functionality through tools like Wordfence and Cloudflare.
  • Send marketing communications, with your consent, about our services and offers.

3. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

  • Service Providers: Third-party services like Google Analytics, Microsoft Clarity, Crisp Chat, payment gateways, and Cloudflare to support our operations.
  • Legal Obligations: Government authorities or other entities when required by law or to protect our rights and safety.
  • Business Transfers: In case of a merger, sale, or acquisition.

4. Third-Party Services

Our Site integrates third-party services, such as:

  • Google Analytics: For traffic and performance analysis.
  • Microsoft Clarity: For understanding user interactions.
  • Crisp Chat: For live chat functionality.
  • Payment Processors: For secure payment transactions during purchases on our Woocommerce store.

These services operate under their respective privacy policies.

5. Data Security

We employ measures like Wordfence, Cloudflare, and server-level security (e.g., self-hosted TrueNAS Scale server) to safeguard your personal data. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure.

6. Your Privacy Choices

  • Opt-Out of Cookies: You can manage cookies through your browser settings.
  • Email Preferences: You can unsubscribe from our marketing communications at any time.
  • Access or Deletion Requests: Contact us at [email protected] to access, update, or delete your personal information.

7. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: [email protected]

This Privacy Policy is designed to provide transparency and comply with relevant privacy laws, including GDPR, CCPA, and other applicable regulations.

 

 

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